November 14, 2016
2/ You can completely eliminate friction from returns but if the size is wrong, long term, customers get annoyed and lose faith.

This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.