May 2, 2023
@SuB8u We’ll see about that @KLM. The reason why you and other companies do customer service here is not because it’s convenient and low(er) cost for you. It’s because customer complaints not addressed on Twitter risk going viral and resulting in major reputational damage. You are doing…

This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.