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February 26, 2022

No. 2/3 of consumers would use *anything* rather than navigating for 30min a website designed to bar access to support via circular navigation. The chatbot likely does the same. >

Two-thirds of consumers would rather use a chatbot than browse a website https://t.co/3ksTqYjhyr


This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.