February 8, 2021
Or, as others have already noticed, the friction + loss aversion introduced when you have to make a phone call during office hours in a different time zone to face a human operator paid to survey you for 20min before granting a newspaper unsubscription.
Original tweet: https://twitter.com/giano/status/1358706593920073728
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.