August 15, 2020
Hopefully, the recently approved @Amazon investment in
@Deliveroo will change the approach and the way customer service deals with problems.

Both @Deliveroo and @Ubereats have long forgotten what customer focus means. https://t.co/V0H07ygAa3

Original tweet: https://twitter.com/giano/status/1294724941766590465
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.