August 15, 2020
Overnight, my postcode is not recognized anymore in @Deliveroo systems, and my orders are sent to a random location 3 miles away. I call support and, after days of back and forth, they tell me to contact @Google Maps myself to fix the problem. Imagine if @Amazon had this attitude
Original tweet: https://twitter.com/giano/status/1294723377819791362
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

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