February 21, 2019
I’d prefer 1000 times a next business day repair timeframe than a series of shiny stores with glass staircases.

Scaling retail instead of scaling support is not customer centric. https://t.co/FTmbrleCko

This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.