Anyone that has been even just a few years in a corporate hierarchy will have no problem confirming this.

(I know that many of you cannot confirm on social media. It’s ok)

From “Misbehaving” (Thaler) https://t.co/QCbtcLvO2N

2020 investments across liquid debt securities, equities, less liquid debt, and property. https://t.co/tMki4qSnch

Avalanches start with a small crack. Underestimate the small crack at your own peril.

@asymco But was it true in the first place?

@micwarg For this to work, the company leadership has to foster and protect a culture of writing unsigned 6 pages and reading them in silence. It’s too easy to criticize an output without criticizing the source of it 🙂

Or, as others have already noticed, the friction + loss aversion introduced when you have to make a phone call during office hours in a different time zone to face a human operator paid to survey you for 20min before granting a newspaper unsubscription.

I don’t think that AMZN is the biggest offender. Yes, they leverage loss aversion, bad, but 6 clicks to unsubscribe are nothing compared to the friction introduced by removing the possibility to talk with a human operator and going through endless loops to reach customer service.

These two blog posts, by Seth Godin and Mark Hurst, perfectly describe and extend the conversation about how companies have started working against their customers. Especially @markhurst piece is a must-read.

https://t.co/9cJxFGfOYj
https://t.co/Rju8dX8gQU

@jeffsussna @anilkseth I’m against all forms of manipulation, but this is a Pandora box that has been opened. I don’t see why we can’t use what we are learning for good, rather than evil. If it’s possible, I’d rather encourage learning more, not less.

@jeffsussna @anilkseth 3. (and most importantly) The capability to predict the human behavior doesn’t have to nefarious at all costs. It has been exploited in a negative way so far, but why can’t we apply all we are learning and predicting to nudge humans in more positive way for a better society?