February 8, 2021
I don’t think that AMZN is the biggest offender. Yes, they leverage loss aversion, bad, but 6 clicks to unsubscribe are nothing compared to the friction introduced by removing the possibility to talk with a human operator and going through endless loops to reach customer service.
Original tweet: https://twitter.com/giano/status/1358706592238219271
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.