July 16, 2020
@Deliveroo @googlemaps 2/ Founders, don’t do that. If the use of a 3rd party service of your choice negatively impacts your relationship with the customer, it’s not up to the customer to fix it, it’s up to you. It just erodes trust and drives the customer away as soon as a decent competitor emerges.
Original tweet: https://twitter.com/giano/status/1283776439029043200
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.