Year: 2017

They say “working in a big corp makes you a tiny, irrelevant cog”. BS. Everybody can ask What’s best for the customer? and make a difference

As business leaders, we make 100s decisions daily. I always hope to work with people obsessed with the q: “What’s best for the customer?”

So many seem to believe that doing what’s the best for the customer can’t possibly generate profit. So fewer and fewer ask the question.

I’ve seen people working for money, to be the smartest in the room, to have fun, to say “I made it”. Very few actually work for the customer

Echo chambers, internal politics, land grabbing, lack of accountability, not enough “no”..not only damage the customer, they also cost money

Eradicating the echo chamber effect should be an imperative in every corporation. It rallies the troops but over long term blindsides you

Superficial understanding of market trends and user feedback leads to poor strategy and a lot of mistakes hard and expensive to correct.

Back to London (and to work) tomorrow. In theory. “Memory Status: Bad” doesn’t look too good. https://t.co/jc3J4qVIZ0

AI is taking our jobs. https://t.co/ggwXxXiMLZ

Three Takeaways from TED Global 2017 https://t.co/7A8VsvJhA1