December 9, 2021

You learn a lot more about what people really want by reading forums and social media than by reading press.

The important part of social media is “social”.

If you care about customers, spend a lot more time listening, rather than promoting.


This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.