August 19, 2021
"If your customer service strategy consists of mollifying angry customers, you’ll always be behind."
Original tweet: https://twitter.com/giano/status/1428413713866969088
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.
I archive all my tweets here.