January 12, 2021
One of the greatest abuses of our times is how many companies have turned the “customer service” against the customer. This doesn’t even start to capture the experience. Eventually, customer service will have to be regulated, too. https://t.co/BkFMyRPI6E
Original tweet: https://twitter.com/giano/status/1348978148294193165
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.