August 28, 2020
In this moment of IT history we glorify Eng and PM (and rightfully so). But in these 20y I learned that the impossible jobs are done by sales & customer service: one builds relationship w/ the customer, other retains it. Against all odds. No praise will be ever enough for them

This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.