July 13, 2020
Despite everything, Zoom success is a godsend. It’s a cautionary tale for any incumbent about how a frictionless experience can enable any newcomer to snatch huge portions of market and mind share. A frictionless experience beats security, privacy, features, and brand gravity.

This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.