September 3, 2019
Real world example of bad #AI and digital transformation: for phone inquiries, @ParcelForce adopted a poor voice recognition model and removed every possibility to speak with a human operator. So now the whole experience is both frustrating and slow to no use. Non-frictionless IT
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Original tweet: https://twitter.com/giano/status/1168863263007870977
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

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