August 28, 2019
How hard is to cancel a service subscription? Sometimes, very hard. Some companies create an enormous friction to discourage unsubscribes. I wonder if all these SW/HW companies that are switching to such model are secretly betting on that friction to retain their customer base.
Original tweet: https://twitter.com/giano/status/1166743803635654657
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.