February 27, 2019
In the long run, the only token you can spend is your credibility. That goes hand in hand with trust. Betraying trust erodes credibility. That’s why exceptional customer service is imperative. > When brands violate customer trust, it’s tough to win it back https://t.co/uzgGR6CdFh
[snapshot url=”https://techcrunch.com/2019/02/27/when-brands-violate-customer-trust-its-tough-to-win-it-back/”]
Original tweet: https://twitter.com/giano/status/1100746091337781248
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.