February 26, 2019
See, the problem is not having a backup machine if your MacBook is being repaired for 10 days, or an adapter if your Roomba arrives with the wrong cord. The problem is the poor service. The lack of attention to details. The assumption that customers will tolerate everything.
Original tweet: https://twitter.com/giano/status/1100362023291047937
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.
I archive all my tweets here.
I archive all my tweets here.