1/ I try to buy most things online. For clothing, I buy 2 sizes and return the wrong one. This weekend I had the unfortunate need to visit a number of traditional shops for a series of urgent things. More than ever, I am convinced that traditional retail shopping is dying:

It’s critical to remember that a “digital transformation” is not inherently good. I have seen many real world examples of companies that have digitalised their services through ineffective tech and/or poor design choices. A bad DT investment only makes you bad at scale.

Real world example of bad #AI and digital transformation: for phone inquiries, @ParcelForce adopted a poor voice recognition model and removed every possibility to speak with a human operator. So now the whole experience is both frustrating and slow to no use. Non-frictionless IT

@FPFL I’m afraid I cannot do a video due to the sensitivity of the content I work on.

@davemcclure It sounds doable on paper. In practice, I see it every day, it’s overwhelmingly complex. To the point that suggesting a confirmation bias is at work produces an immediate denial even from those people that understand and appreciate the science behind it. /cc @GaryMarcus

RT @davemcclure: WSJ: The human brain evolved to assume truth first, ask Qs later, leaving us open to manipulation by language and images.…

@0xF2 I have a joke about this. I cannot tell the joke about this.

I have been testing an iPad Pro 2018 with iOS 13 beta for over a couple of months now. We finally got to a point where working on the iPad is more productive (aka faster/cheaper at executing tasks) than a desktop in a significant number of situations. Close to 100% replacement.

If this is accurate, then the overwhelming majority of IT vendors has a marketing message and an engineering roadmap completely wrong. https://t.co/IAV2WJEYu8

The evolving role of the CIO (one year old research from @Deloitte, but still): https://t.co/REj9UAqFxt