Ask your customers for feedback

“When he started Pinterest, Silbermann took liberties to experiment more, but he also brought with him some tricks from his years at Google. His first job for the search giant had been in customer support, answering phones. He remembered the value of having a connection to customers, so he personally emailed Pinterest’s first five thousand users to get their feedback.”

This is one of the many passages and charts Alessandro finds in books and articles on a daily basis. They span many disciplines, including:

Alessandro occasionally adds a personal note to them. The whole collection is available here.