March 12, 2021
The broader adoption no-fee trading apps have, the more retail investors will support companies and teams they love and buy and trust, the more “serving the shareholders” and “serving the customers” corporate missions overlap.

What happens to poor customer service orgs, then?

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Original tweet: https://twitter.com/giano/status/1370332593267281923
This is one of the many thoughts I post on Twitter on daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I archive all my tweets here.