And all of this without the need to kill email or any other ubiquitous communication system that works for the entire planet. Well done @Microsoft > Microsoft Teams has 13 million daily active users, beating Slack https://t.co/HQ5KfNYzBv

Krulak’s law – the closer you get to the front, the more power you have over the brand.

The companies that have poor customer service eventually realise this the hard way.

Extremely rude customer service @Hyperoptic. I would certainly like to speak with the manager of the person that “supported” me moments ago. Please get in touch.

I wrote a post to explain the reason why @RedHat is seriously entering the #analytics space by offering Insights as part of Red Hat Enterprise Linux subscription:

https://t.co/znAzn47i11

Strategy: A plan of action designed to achieve a long-term or overall aim.

Key words:
– plan of action
– long-term
– aim

Very key words:
– long-term

“Talk is cheap” is a commonplace. But don’t forget that, in essence, elections depend on a talk, huge business deals depend on a talk, you joining a company or a cause depends on a talk, the spread of inspiring ideas depends on a talk. A *good* talk is not cheap at all.

IBM closes the acquisition of Red Hat. It was an honor to be part of the merger team.

https://t.co/l2OcrdamCE

To this company or ever, in general?
What are the chances that an incident as never happened before to anybody (candid question)?
Is it possible that collectively, the industry would save money by creating a central hive for all incident logs in the world? https://t.co/jPuJ264ZmF

2/ If that room gave you any feeling you should know exactly what it was that gave you that feeling. Try that for practice.” — Ernest Hemingway

I’m interested in why, biologically, we are not inclined to do that.

1/ “When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen. Nor do they observe. You should be able to go into a room and when you come out, know everything that you saw there and not only that.