Open sourcing a technology is becoming a PR tool. Beware.

@parcelforce A phone call with an actual person in the UK would be great. Please follow up over DM.

https://t.co/P5KzTo5rbV

@parcelforce I cannot begin to explain to you how immensely frustrating is that I cannot speak to a human being to sort a mistake that would take 2 minutes to fix. And how this is compromising a critical delivery and has already wasted 2 days of my time.

I always said, and I believe it more than ever today, that your reputation is the only real token you have to spend. The people that don’t understand its importance will ask you to compromise, but building & defending your reputation is a long-term investment that always pays off

“Don’t buy anything from anyone who calls you on the phone. Careful with your prescriptions. Don’t believe a video or a photo and especially a review. Luxury goods probably aren’t. That fish might not even be what it says it is.”

The end of reputation https://t.co/7u6mcORPzm

5/ These are just a few examples. Ultimately, retail shopping is spiralling down to enable an opportunistic purchase of undifferentiated items in a highly unpleasing situation. Nobody (but online shopping) wins in this.

4/ – An exceptional customer experience, the only thing that could make retail shopping more appealing than online shopping, with unusual perks like a personal shopper or coffee/water offered at the arrival, are reserved only to the ultra-rich, and only in specific kind of shops.

3/ – In most stores, even the luxury ones, the shopping experience ranges from mediocre to dreadful, depending on how crowded the space is, temperature, attitude and expertise of the staff, complexity to get there and/or park, etc.

2/ – Even in a cosmopolitan city like London, flagship stores are rare if the brand you are looking for is specialised/seasonal. Even for the market leader in that category, yes. Which means that your choice for that brand is limited. In a smaller city, even more.