Hopefully, the recently approved @Amazon investment in
@Deliveroo will change the approach and the way customer service deals with problems.

Both @Deliveroo and @Ubereats have long forgotten what customer focus means. https://t.co/V0H07ygAa3

Overnight, my postcode is not recognized anymore in @Deliveroo systems, and my orders are sent to a random location 3 miles away. I call support and, after days of back and forth, they tell me to contact @Google Maps myself to fix the problem. Imagine if @Amazon had this attitude

3 years after this tweet, we got Duo, Hangouts Meet, Hangouts Chat, Meet.

But now, the plot twists:

https://t.co/soIBP6Czix

The WSJ mentions Misapplied Sciences. Minority Report-style ubiquitous advertising gets another building block.

https://t.co/9JiE6KzP41 https://t.co/VFMtguyC25

During my 1.5y with Android, my experience has been so miserable that I had to write a post about it and promise to never leave iOS again. Kudos to @Microsoft for showing a really sleek Android UX. I’d love to try this Duo and change my mind about Android https://t.co/Yf09SLH6sy

That’s why I completely stopped using Facebook last year (also removing the apps from my devices) but didn’t delete my profile yet. I’m waiting for regulation to force/guarantee deletion

Instagram wasn’t deleting photos and direct messages off its servers https://t.co/KYBae0KgvO

I often receive requests for help/advice from people looking for a new job. Never like now. I made more intros/coached more applicants/reviewed more startup pitches in last 6 months than in last 2y. YET, none of them is/was jobless. #COVID19 has triggered a lot of soul-searching.

Print and hang this, if necessary:

“They didn’t reject you.

They rejected an application. They rejected a business plan. They rejected a piece of paper.

They don’t know you.”

https://t.co/AVE2GARHCo

Dear Cylance, the admiration is reciprocal, but spam to the wrong target is not the kind of relationship I was hoping for us. /cc @blackberry https://t.co/J7Sq6S9WAB

“Numbers (price, performance, etc) first, experience second” is a losing strategy in 2020.

It’s 2020. The world has changed. The thinking approach must change, too.