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Another example of frictionless IT modifying customers behaviour and setting expectations. iPhone users would rather risk exposure than type passwords. Once in our laptops, who will ever want to go back? >

MTA asks Apple’s help to solve iPhone mask issues https://t.co/PoFeHHSOI3 https://t.co/Egvuki7wfU

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Original tweet: https://twitter.com/giano/status/1298226373295853569

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In 21 years of career, I have yet to see convincing evidence that marketplaces for enterprise applications (including cloud marketplaces) are successful.

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Original tweet: https://twitter.com/giano/status/1298223081677348864

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The cloud marketplaces and the faulty logic that a higher number of solutions (or users) implies success.

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Original tweet: https://twitter.com/giano/status/1298220191143403521

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If the school system starts depending on conferencing tech, then that tech must be considered mission-critical. Most corp meetings are not, and conferencing tech is less than reliable >

Zoom was down this morning and the schoolchildren, they did rejoice https://t.co/Z7k5Ucs0KG

[snapshot url=”https://www.theverge.com/tldr/2020/8/24/21399515/zoom-down-outage-virtual-school”]

Original tweet: https://twitter.com/giano/status/1297961036042178560

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This isn’t about replacing jobs with automation. This is about making the experience so frictionless that people will buy more+come back. Like for Prime this will set expectations >

Amazon Go’s cashierless tech may come to Whole Foods as soon as next year https://t.co/8meDDhZAg2

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Original tweet: https://twitter.com/giano/status/1297958012473278464