The fact that you need to pay a third-party like @GetHuman and/or complain on Twitter just to get to talk to a product/service provider is a clear sign that we need strong #regulations to better protect customers. https://t.co/5zO0RtDK0R

Dear @AdobeUK @Adobe, I’d like to speak to a real person about 6 months of #photoshop double charges. You promise it’s possible on your website but make it de-facto impossible so that I have to resort to Twitter. It’s a despicable practise I wouldn’t have expected you to follow. https://t.co/vVF0Elwuwc

100% quantitative models with 0% industry experience = the costly difference between in theory and in practice in the IT industry. And that’s because quantitative models often do a terrible job at quantifying all variables that humans have learned to consider with experience.

Now, if the time scale of technology adoption (at least for transformational tech) is measured in decades, your vendor selection criteria change dramatically. You go from “who’s the smartest kid around?” to “who did deliver this reliably over and over?”

Next time you consider the adoption of a new technology or product, promising to be transformational, multiply both adoption time and ROI by 5. Would you still do it?

Would you still adopt it if it’s way past your mandate as #CIO?

Many transformational technologies, from cloud to #automation to #AI, have disappointed #CIOs over the last 20y. I always say that it’s misguided expectations (fueled by us vendors, consulting, analysts, press). But what’s the metric that didn’t meet the expectation? It’s time.

This advice from @McKinsey is 15y of corporate transformation. Right there. Not an item in this season’s #CIO agenda. Plan IT changes for future gen, not next election.
From “How CIOs and CTOs can accelerate digital transformations through cloud platforms” https://t.co/oXWdI1FyIW https://t.co/KyfED1tMpB

I’m always amazed by how many people, on daily basis, prefer to focus on the problem right in front of them rather than the right problem for them to make a difference. I’d quote every word of this post if I could >

The thing about sunk costs https://t.co/yopd7gk8gF

Can somebody please prepare a Risk-style board of the UK and tell me what is the point penalty for going, for example, from England Level 2 to Scotland Level 4 and who’s the gamemaster that rolls the dice? I really wanted to occupy that outpost in Wales but the tanks… #COVID19

It will disappear in 3…2…. >

iSH Shell app lets you locally run a Linux shell environment on iPhone and iPad https://t.co/MndO2Wb9Ul https://t.co/kg54KoBd4k